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Office Administrator (full time)

Duties


• To oversee and ensure the smooth operation of point‐of‐sale activities and customer service, presenting a high and positive profile to the public for all aspects of the company’s work;
• Organising and arranging appointments, meetings and induction processes for new employees
• Client, staff and supplier interaction
• Handling Appraisals and personal development plans across the company whilst working on training strategies for new and existing employees.
• Establish sales targets to be achieved and ensure these are achieved and, where possible, improved.
• Work collaboratively with the Marketing and other Departments in developing sales and promotion opportunities
• Develop product selection and promotion
• Promote feedback from staff and members of the public and conduct other research as necessary to promote excellent customer service and develop commercial success.
• To ensure that best customer care practice is adhered to at all times by all staff within the office;
• To hold regular office meetings, to update staff and give them an opportunity to suggest improvements in their area of work;
• To work in the Box Office, providing additional cover as required;
• To be responsible for the financial management of the Box Office function including cash handling, invoicing and credit control, financial reporting, liaising with third parties including credit card processing and agencies;
• Assisting the finance department in investigating and correcting discrepancies as they occur;
• To monitor service standards and act on opportunities for improvements;
• To manage a telesales function including campaigns within the Box Office with guidance from the Marketing Department;
• To report in detail on sales figures, booking patterns and take up of any current special offers at Marketing Meetings;
• Co-ordinating and administrating bookings made by groups and access customers for all performances whilst maintaining the highest level of customer service.
• Working to targets and increasing sales of tickets, pre-orders and packages through pro-active selling and maximising sales by setting appropriate payment dates and chasing late payments.
• To attend any necessary meetings and company events as required such as retrospectives, meet and greets, coffee and cakes, staff days etc;
• Ensuring that foyers and auditoria are always well presented. Being proactive and reactive in taking action to improve the presentation of our buildings including items that require input from other departments.
• To adhere to the company’s company policies including Equal Opportunities and Health and Safety;

The ideal candidate will have the following qualities and skills:

• Highly organised individual with a good attention to detail
• Reliable and adaptable candidate with good communication skills
• Proven upselling/cross selling skills.
• Ability and eagerness to engage with customers both over the phone and in person in a polite, professional, and personable manner.
• Ability to work effectively and flexibly as part of a team.
• A positive and determined approach, using initiative and working efficiently.
• Conscientious with meticulous attention to detail and high standards.
• Excellent verbal and written communication skills.
• High degree of computer literacy.
• Must be competent with Microsoft Word, Excel, Outlook and Powerpoint.
• Overall the successful applicant needs to be incredibly organised who is able to work hard and multi task in a fast paced environment.

Salary commensurate with experience. Please email CV and covering letter to info@alhambradunfermline.com

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Front of House Manager (part time)

Tasked with operational delivery of exceptionally good customer care, including a key role as front-facing theatre representative. Reporting to the theatre management, this position will ensure all services comply with applicable legislation; including health and safety, licensing and environmental health as well as ensuring that all staff adhere to trust financial operations regulations and procedures.

Core General Duties and Responsibilities

General


• Promoting the highest standards of customer service in the team
• Representing the company as duty manager ensuring the integrity of the Company’s Licences.
• Management of all event staff, including bar staff, front of house staff and stewards, and maintenance and cleaning staff.
• Supporting colleagues and managers in all aspects of safety, emergency and evacuation procedures as required
• Ensuring that foyers and auditoria are always well presented. Being proactive and reactive in taking action to improve the presentation of our buildings including items that require input from other departments.

Stock Control and Analysis

• Manage all sales activities, ensuring licence requirements and hygiene standards are rigorously adhered to.
• Ordering, receiving, costing profitability and receipts of all stocks in accordance with Company procedures.
• Arrange receipt of goods, checking stock receipts, recording / distribution of stock and authorising credit sales.
• Determining and monitoring controls for float issue, receiving nightly cash, and checking and banking activities, in line with company financial policy. Fully assist in and provide accurate information for regular internal and external stocktaking.
• Care of the beer cellar and stock rooms keeping them clean, tidy, safe and secure.
• Record, analyse and balance daily till sales.

Hospitality

• Setting up and running Hospitality or other functions.
• Liaison with outside caterers and events suppliers
• Supporting the Booker in the arrangements for conferencing, functions and event management of our venues.
• Preparation of information for credit sales for both internal and external customers

Commercial Development and Promotion

• Establish sales targets to be achieved and ensure these are achieved and, where possible, improved.
• Work collaboratively with the Marketing and other Departments in developing sales and promotion opportunities
• Develop product selection and promotion
• Supporting other departments in the devising and development of retail campaigns for the Trust’s bars and trading activities, based on main stage programme and being active in the creation of promotional sales strategies to maximise profit
• Promote feedback from staff and members of the public and conduct other research as necessary to promote excellent customer service and develop commercial success.

Salary commensurate with experience. Please email CV and covering letter to info@alhambradunfermline.com

what's on

2019/2020

30th Mar 2019 - 31st Mar 2019
4th Apr 2019
5th Apr 2019
12th Apr 2019
27th Apr 2019
3rd May 2019 - 4th May 2019
5th May 2019
25th May 2019
29th May 2019 - 30th May 2019
1st Jun 2019
7th Jun 2019
18th Jun 2019 - 21st Jun 2019
15th Jul 2019 - 27th Jul 2019
17th Jul 2019
29th Aug 2019 - 31st Aug 2019
24th Sep 2019 - 25th Sep 2019
27th Sep 2019
2nd Oct 2019 - 5th Oct 2019
1st Dec 2019
10th Dec 2019 - 28th Dec 2019